About The Padel Market
The Padel Market is a South African padel store offering new and pre-owned padel gear from top brands like Adidas, Babolat, NOX, Bullpadel and more. We also accept Trade-Ins & Deliver Nationwide.
Refund policy
We want you to be completely satisfied with your purchase.
Returns
You may return an item within 7 days of receiving your order, provided that:
• The item is unused, in its original condition, and in original packaging
• Proof of purchase is provided
Non-Returnable Items
The following items cannot be returned:
• Used or damaged items (unless defective upon arrival)
• Items without original packaging
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
• Refunds will be processed to your original payment method within 5–7 business days
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact us.
Return Shipping
• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof so we can resolve the issue promptly.
Contact Us
For any return or refund queries, please contact:
• Email: info@thepadelmarket.co.za
• Phone/WhatsApp: 078 682 5432
